Duty Manager & Supervising Duty Manager

Howth Castle Estate, Howth, Dublin D13 T8K1
Fixed Term Contract from Immediate to 31 December 2022
From €37,000

In response to an approach from the International Protection Accommodation Services, part of the Department of Children, Equality, Disability, Integration and Youth, Tetrarch Capital has agreed to refurbish the former Deer Park Hotel on the grounds of Howth Estate and to provide temporary accommodation there for people fleeing the war in Ukraine.

With the first of the residents expected to arrive at the property from June 2022, we are urgently seeking to recruit and build a high-quality team to work with us.

From playing a crucial role in the way the accommodation is managed and maintained, to offering a comfortable and homely stay to residents: we want you to bring not only commitment and expertise, and a positive approach.

Job Summary

As Supervising Duty Manager and Duty Manager your role will be to assist the Management Team in ensuring smooth operation of all areas of the accommodation. To ensure the highest standards of customer service and oversee effective and efficient operation of all areas.

Main Duties

To support the management team ensuring the smooth running of the accommodation operation
To manage the operation of all service areas ensuring they are adequately staffed and supervised.
To deal with resident queries and complaints in a friendly and efficient manner, ensuring resident satisfaction.
To ensure an organised order of work is in place in all areas and that appropriate service systems are in use throughout the property.
To communicate with all departments throughout the property and to work closely with department heads at all times.
To ensure that all Supervisors & staff in all areas are carrying out their duties in an efficient and organised fashion.
To liaise with the General Manager regarding all operational issues.
To ensure a high level of hygiene throughout the accommodation at all times, with a strict cleaning schedule in operation and to ensure all equipment and furniture in the accommodation is maintained and not abused.
To be an active member of the Health and Safety Committee and to ensure we have a highly motivated team and all problems are solved mutually. To actively participate in any training and personnel exercises and ensure that new procedures and implemented throughout the team.
To report for duty clean and tidy with high level of personal hygiene, wearing the correct uniform to Company standard ensuring your name badge is worn at all times whilst on duty.
Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
To inform Management immediately in the event that you are personally involved in or witness to any accident or incident on the property and ensure that incident reports are completed required.
To be aware of promote fire and other safety drills and have knowledge of first aid procedures and location of first aid equipment.

What we are looking for

Experience within a Night Manager or other managerial Role within the Hospitality Industry is preferable
Good Communication and Written Skills (English and ideally Ukrainian)
Excellent leadership Skills
Ability to work on own as well as part of a team
Customer service skills
High Level of IT Proficiency particularly with the Microsoft office/teams
Proven Experience with Property Management Systems

What we offer

Competitive salary
Employee meal
Parking
Continuous Professional Development opportunities
Employee Assistance Program
Discounted gym membership
Free golf, subject to availability

Please send your CV to: hr@howthcastle.ie

Howth Castle and WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.